Apple Support 247 is an independent publication — not affiliated with Apple Inc.
Our authors
Apple Support 247 is written by independent technology writers and editors. None of our authors are affiliated with Apple Inc.
Lena Hartmann
Device-help editor
Device-help editor at Apple Support 247. Lena edits troubleshooting guides for clarity, accuracy and safe sequencing of steps.
Ruben Alvarez
Mac troubleshooting writer
Mac troubleshooting writer covering startup behaviour, storage, Finder problems and macOS error messages.
Priya Menon
Consumer technology researcher
Consumer technology researcher focused on networking, browsers and connectivity problems on Apple devices.
Marcus O'Brien
Software troubleshooting contributor
Software troubleshooting contributor covering iPhone restores, Apple ID, iCloud, media apps and cross-platform software on the Mac.
About our editorial team
Apple Support 247 is an independent technology publication. Our writers are technology writers, researchers and editors — not Apple employees, Apple Authorised Service Providers, or Apple-certified technicians. We do not claim expertise we do not possess, and we disclose our role clearly in each article.